UD929A I HP Care Pack 2 Year Service 9 x 5 On-site Exchange Physical ServiceService Information Service Main Type Exchange Service Sub Type Physical Service Description 9x5 Service Details Next day exchange: If the problem cannot be resolved remotely, we replace your failed product with a new or equivalent to new product free of major cosmetic defects. Next day delivery of replacement products is available for calls received before 2: 00 pm local time. Service Availability 9 x 5 Service Response Time (Next Business Day)